We do not require a signed agreement. Your use of any services or resource provided by us, including this website, denotes your complete agreement with and acceptance of these terms and conditions.
You, the patient, are responsible for payment of all fees and charges. Payment is due immediately after your appointment or prior to treatment in the case of surgical or laser treatments.
Prices shown for consultations include examination and assessment, but exclude the cost of any tests or treatment. Pricing for consultations and tests is available at www.kuanghu.com/prices
We accept all major credit and debit cards, or cash. We don’t accept cheques. Please give 24 hours’ notice if you need to cancel your appointment, otherwise we may charge the full fee.
If you wish to use your health insurance, you will need to lodge a claim directly with your insurer, and we suggest you check whether your insurer will accept such a claim before booking with us. We are unable to make any insurance claims on behalf of patients.
If all or part of your fees remains unpaid within 30 days of the invoice date, we may charge interest at 4% per annum above the Bank of England base rate. If payment remains outstanding after 30 days, we may ask a collection agent to recover debt, which may include further collection charges and fees.
We will gather personal and clinical information about you that may be held electronically. Any information which you provide will be stored and processed in accordance with the Data Protection Act 1998. The information will be used to create your medical record.
We may monitor or record our calls for quality and assurance purposes.
We will keep your medical information confidential and disclose it only to those involved with your treatment or care, or their agents, and, if applicable, to any person or organisation who may be responsible for meeting your treatment expenses, or their agents. We may share your medical information with others not involved in your treatment or care in the course of investigating or responding to any complaint.
We may use anonymised or aggregated data, or disclose it to others, for research, statistical and clinical governance purposes.
We may disclose information to others, including debt collection agencies, for the purposes of recovering any unpaid debts or preventing fraudulent or improper activity.